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Frequently Asked Questions (FAQ)


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  1. How do I volunteer to become a Rater for Level Travel?
  2. How can our establishment get on the list of places to be rated?
  3. Which cities will Level Travel be rating?
  4. Will Level Travel be rating other aspects of travel such as air carriers, rental car companies, mass transit systems, etc.?
  5. Will Level Travel offer other travel agency services?
  6. Will there be a cost to access the ratings data, and if so, what will be the cost?
  7. Will you be providing information for disabled and mature travelers who travel alone?
  8. Why am I having difficulties reading sections of the Level Travel website?
  9. How do I learn more about Level Travel?

 

You can also listen to Level Travel's President, Jamie Sharples, answer many of these questions during a recent radio interview in New York:

 

How do I volunteer to become a Rater for Level Travel?

Level Travel will hire a staff of professional raters, which we will train to appraise the level of disability access provided by hotels and restaurants in compliance with our proprietary set of criteria, the Level Ratings. These raters will be solely responsible for conducting the ratings at facilities across the country. While we are not currently looking for volunteers to assist with these ratings, we can assure you that our future plans do call for the addition of a second set of Member Ratings. There will be a scaled-down set of criteria available from our website (www.leveltravel.com) that interested travelers can download and then use to assess hotels and restaurants that they use during their own journeys. The results from these Member Ratings will be made available to our members, however, there will be a disclaimer attached to them stating that these results were not verified by Level Travel staff.

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How can our establishment get on the list of places to be rated?

Level Travel has chosen the top 15 destinations in the U.S. that we will be dispatching our team of raters to initially. This first set of cities was chosen based on leisure- and business travel statistics for disabled and mature travelers in the U.S. Since we will not initially be rating every hotel and restaurant in each of the cities we visit, Level Travel will choose establishments based primarily on two factors: 1) proximity to points of interest (business districts, airports, major tourist attractions, etc.), and 2) we look for facilities that are disperse across the price-quality spectrum. During our Phase I roll-out of the product, we will not be taking requests for ratings. However, when we return to a city to add to our database of rated hotel and restaurants in that area, we will be giving consideration to those places that have requested our service. We do encourage our members to rate places using the member ratings set of criteria that we’ll have available on our website soon.

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Which cities will Level Travel be rating?

The list of initial cities to be ranked has already been determined. As we finish the rankings with each city we will make those ratings available on the website. To see which cities we are initially rating, click here.

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Will Level Travel be rating other aspects of travel such as air carriers, rental car companies, mass transit systems, etc.?

Initially, Level Travel will only rate hotels and restaurants in each city that our raters visit. Future development plans may include the expansion into other areas, such as cruise lines, however, at this time we will be focusing only on hotel and restaurant properties. When the 90 million Americans who have either a mobility impairment, sensory impairment (vision or hearing loss), or are over the age of 55 travel, they most assuredly need a place to eat and a place to sleep. This is why we’ve chosen to initially focus our efforts there.

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Will Level Travel offer other travel agency services?

Level Travel does not provide any traditional travel agency services. We make resources available to our members so that they can make their own informed travel decisions and find a hotel and/or restaurant that best meets their needs. Our service is geared to the independent traveler who wants to take control of their trips, both business and personal. Level Travel members will not need to rely on the subjective opinions of hotel and restaurant staff and management when it comes to disability access. Instead, they’ll have a comprehensive resource they can use to remove the anxiety that they typically face when having to trust their travel arrangements to others.

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Will there be a cost to access the ratings data, and if so, what will be the cost?

There will be a subscription fee (either monthly or annual) required to gain access to our database of ratings. This fee will be commensurate with fees charged by other travel-planning resource providers, and as of yet has not been determined. There will be a free trial period that interested parties can take advantage of to “test-drive” the product and learn about its many benefits. The subscription fee entitles members to unlimited use and querying of our database and the ability to print out ratings to take with them. Membership also includes unlimited use of our bulletin boards as well as the delivery of our e-mail newsletter (Coming Soon...).

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Will you be providing information for disabled and mature travelers who travel alone?

While we recognize that many individuals choose to travel with others, our criteria are aimed at determining how well an individual could utilize a facility on their own. Each hotel and restaurant will be rated based upon four (4) distinct sets of criteria, and the end result of our ratings will be a numeric value that our members can use to help make their travel decisions. On our LEVEL RATINGS page is an example of what one set of rating results might look like for a fictitious The Sleep Inn. You’ll notice that there are four different numbers generated for this hotel. Each of these numbers corresponds to the set of rating criteria that was used to gauge disability access provided for individuals with a mobility impairment, a hearing impairment, a vision impairment, or a mature traveler (age 55+).

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Why am I having difficulties reading sections of the Level Travel website?

We are making every attempt to keep our site easy to read and compatible with the most commonly used assistive devices. The text only version (available from our welcome page www.leveltravel.com) does not include any images or graphics, and we designed it specifically for those who have difficulties with the standard graphics version. All of the information on the graphics version is also included in the Text Only version, so you need not worry that you’re missing out on anything. If you find that there are still certain aspects of the graphics version that are providing difficulties for you, please don’t hesitate to contact us.

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How do I learn more about Level Travel?

If you haven’t already had a chance to do so, we encourage you to take a few minutes to look around our website and explore some of what we have to offer. Sign up for membership (www.leveltravel.com/membership) and be one of the first to know when our initial set of ratings is made available. Members can also read and make posts on the Level Travel Bulletin Board.

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